Warranty Information

CMA RETURN TO BASE/PARTS WARRANTY

Terms & Conditions

Please note we recommend that all machines are installed by a competent, qualified engineer to the latest regulations.

Terms: The warranty commences from the date of invoice for a term of two months.

What it covers: All parts excluding wearing service items, namely group seals, gaskets and steam arm seals plus pump heads, as these are water lubricated, they can fail due to lack of water or contamination. 

What it does not: 

1.   Scale Related Problems. If the machine is fed with unfiltered water, limescale will form and clog the machine up. The valves will choke and jam, the boiler element will become coated in concrete-like scale

     and the machine will fail. This is preventable by the purchase of a water filter, which should be regenerated at least once a year depending on use and water hardness. 

2.   Connection to an inappropriate electricity supply.

3.   Electrical spikes.

4.   User Error.

5.   Modification.

6.   Lack Of Cleaning.

7.   Use of aggressive cleaning products.

8.   Exposure to freezing conditions.

9.   Excess water pressure, a supply of between 3 and 6 bar maximum is required for plumbed machines Pressures outside this will negate warranty cover for issues with solenoid valves or resulting damage to the

      hydraulic system of the machine.  It is therefore a requirement that you ensure the correct water pressure is supplied to the machine and in the event of excess pressure, a pressure reducing valve is fitted. These

      are available  from us.

10.   Introduction of impure water.

11.   Accidental or deliberate damage.

In the unlikely event of claim, please return your machine to us where we will effect a prompt repair. Once this is completed, you can either collect the machine from us or we can arrange to palletise it for your courier. Whilst we can arrange both collection and delivery, the buyer is responsible for all carriage charges. In the event of a third party , unauthorised engineer being instructed, please be aware firstly, that this will invalidate your warranty with Love Coffee Machines Ltd and secondly, Love Coffee Machines Ltd will not be liable for any costs incurred. 

Please note that warranties are not transferable.

The good news is that we commonly guide people through problems via the telephone, as our understanding of these machines is comprehensive. Many problems have been easily solved and can be as simple and common as where a leak is simply a blocked water drain pipe…..

We want to help and we are here to help.