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Terms & Conditions

Please read the following terms and conditions carefully and note that the placing of an order is deemed to be an unqualified acceptance of the terms and conditions of trading.




‘Buyer’ refers to the person (or their agent), whose order for goods is accepted by the seller. 

‘Goods’ refers to the items which the seller is to supply, subject to their terms and condition. 

‘Seller’ refers to Martin Carwardine & Company. 

‘Conditions’ refers to the terms and conditions of trading set out in this document, which shall govern to the exclusion of any other terms and conditions.

‘Order’ means an order given written or orally by way of telephone, letter, facsimile, online or e-mail and in any case given by the ‘Buyer’ or his/her authorised representative.  Any recommendation or advice given by the ‘Seller’ or its employees or agents is acted upon entirely at the ‘Buyers’ risk and therefore, the ‘Seller’ shall not be held liable.




We require a full delivery address including postcode and a contact telephone number to ensure that your order can be delivered. No responsibility can be accepted for late or non deliveries where an incorrect address is given.  ‘Goods’ ordered which are in stock will be dispatched as soon as possible.  Delivery of ‘Goods’ is contracted out to a Third-Party and no responsibility can be accepted for delays which occur whilst the ‘Goods’ are in the hands of the Third-Party.  Damaged or missing items should be marked on the consignment sheet when the ‘Goods’ are signed for.  Checks should be made to ensure that the number of boxes received corresponds with the number listed on the manifest before signing for the ‘Goods’.  When delivery days are quoted these are not guaranteed, no responsibility can be accepted for ‘Goods’ which arrive late. 


Once 'Goods' are signed for as received and in good condition, we are unable to be responsible for any loss or damage, therefore we recommend that 'Goods' are thoroughly checked before signing, if this is not possible, please mark the sheet 'unchecked'. 


Additional charges apply for delivery to Isle of Wight, Channel Islands, Isle of Man, Scottish Isles, Ireland or Scottish Borders.


Customer Support


Our customer support telephone number is 01934 853800 (standard call rate). Our staff are available from 9am -5pm GMT Monday - Friday. Answer phone service available at all other times.




The ‘Sellers’ price list, catalogues and quotations do not constitute offers by the ‘Seller’.  The ‘Seller’ reserves the right to correct any error or omission from any typographical, written, clerical or other literature, quotation, price list, catalogue, invoice or other information issued without liability on the part of the ‘Seller’.  All prices shown are strictly nett and are subject to change without prior notice.  All prices are in pounds sterling and exclude VAT (where applicable) and carriage.




The ‘Seller’ will not be responsible for loss of profits, revenue, contracts or wasted expenditure or any other consequential or indirect loss from when you commenced using the website or when a contract for the sale of ‘Goods’ to you by the ‘Seller’ , was formed.




Once an order has been accepted by the ‘Seller’ , the order can only be cancelled with the ‘Sellers’ consent and the ‘Buyer’ shall be liable for any costs incurred by the ‘Seller’ with regard to the said order.  Should you wish to cancel your order please notify us as soon as possible. If the order has not yet been shipped we can simply cancel the order. However, if you are in receipt of your goods, the ‘Buyer’ must arrange for the return of the ‘Goods’ at their own costs.  The ‘Goods’ must be unused and unopened and in the same condition in which they were delivered.  We reserve the right to charge a 20% re-stocking fee to cover all costs.  Refunds are given by credit or debit cards, orders paid for by cash or cheque will be refunded by Company Cheque.


Please Note:  We will only issue a refund once the ‘Goods’ are returned to us and we have agreed that they are in a satisfactory re-sellable condition and have not been used.  We believe that it is in everyone’s interest to ensure that the correct items, suitable for your requirements, are ordered.


Contract Formation
All orders made by you through Love Coffee Machines web site are subject to acceptance and availability. We retain the right not to accept your order for any reason.


External Web Sites
This web site may contain links to external websites. Love Coffee Machines are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Love Coffee Machines of the site or any association with its operators. Love Coffee Machines does not have control over, and is in no manner responsible or liable for, the availability and content of the websites to which we are linked. Love Coffee Machines makes no representations whatsoever about any other site you may access whilst using are site. Any concerns regarding any product or service offered by a website to which Love Coffee Machines is linked should be directed to the operator of that specific website and not to Love Coffee Machines.




All Copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by or licensed to Martin Carwardine & Co.  In accessing the website, you agree that you will access the content solely for your personal use.  None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.


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